Privacy Policy

Last updated: 9/4/2026

What we collect

Your email (for your account), your conversations with companions (to provide the service — including the memory feature that lets companions remember you), generated voice messages, notification preferences and encrypted browser push-subscription details, and purchase records. Payments are handled by Stripe or another secure payment processor; we never see or store card numbers.

How we use it

To run Caress: generating replies (your messages are sent to our AI model providers to produce responses), maintaining companion memory, managing your Hearts balance, and preventing abuse. We do not sell your personal data.

Third parties

We use Supabase (accounts, database and private media storage), AI model providers (message generation), Cartesia and ElevenLabs (voice generation and calls), a secure third-party payment processor when purchases are enabled, Vercel (hosting and aggregated web analytics), and the push service operated by your browser or device provider when you enable notifications. Each processes information needed for its function.

Your choices

You can turn notifications off, choose quiet hours, hide Lock Screen previews, delete your conversations, or permanently delete your account from the Profile page. You may also contact us to request access, correction or deletion of your personal data.

Retention

Conversation history is kept while your account is active so companion memory can work. Push subscriptions are kept until they expire, you disable notifications, or you delete your account. Account deletion removes your profile, conversations, relationship memories, notification preferences, and device subscriptions. We may retain limited payment records where required for fraud prevention, accounting or law.

Security

Data is transmitted over HTTPS and stored with access controls. No system is perfectly secure; use a strong, unique password.